O2 BAZAR RETURNS AND EXCHANGE POLICY
O2 BAZAR RETURNS AND EXCHANGE POLICY
Welcome to O2 Bazar, where customer satisfaction is our priority. Our hassle-free returns and exchange policy ensures that you can shop with confidence. Here’s an overview of our policy:
1. Return Period:
- Enjoy 7 days of hassle-free returns and exchange from the date of delivery.
- An additional 5-7 days are provided for the returned product(s) to reach us.
2. Reverse Pick-Up Services:
- We offer reverse pick-up services for your convenience.
- A nominal reverse shipment fee of Rs 100 will be deducted per order at the time of refund.
3. Pick-Up Attempts:
- Our courier will attempt pick-up twice.
- If unsuccessful, you can send the shipment back to our company address.
4. Cash on Delivery (COD) Orders:
- For COD orders, a store credit will be provided within 1-2 working days from the return pick-up date.
5. Product Condition:
- Please return the product(s) in the same condition as received.
- Refunds will not be provided for products returned in poor condition or clearly worn.
6. Refund Processing:
- Allow 7 days for the return to be processed, and the amount to be reflected in your bank account.
- Note: Refund/bank transfer is applicable only for prepaid orders/online payments.
7. Non-Refundable Items:
- Certain product categories, including accessories, masks, boxers, briefs, trunks, and perfumes, do not qualify for returns.
8. Self-Shipping for Returns:
- If your pin code is non-serviceable for reverse pick-up, you can courier the product(s) to our warehouse.
- Ensure proper packaging with the ORDER ID and registered mobile number mentioned.
9. Bank Details:
- Provide accurate bank details for refunds; any errors will not be the responsibility of O2 Bazar.
10. Customer Support:
- Reach out to our customer support on Instagram @o2.bazar or call us at +91 9956067106.
- Queries are addressed Monday-Sunday, 10 am-8 pm. Pending queries will be prioritized the next day.
11. Cancellations:
- Cancellations are possible until the order is dispatched from our warehouse.
12.Refunds for Free Product Deals:
- Orders during promotions like BOGO Sale (Buy 1 Get 1 Free) are not eligible for returns.
13. Terms and Conditions:
- The customer is responsible for product care during possession.
- Contact us promptly for non-conforming products within 1 day of receiving them.
- Bank account details provided by the customer are final.
- For undelivered orders, contact us within 24 hours.
At O2 Bazar, we value your satisfaction, and our team is dedicated to ensuring a seamless shopping experience. Shop confidently with O2 Bazar – where your needs matter.